PRODUCT SUPPORT

MedScan Support

Questions, bug reports and DICOM compatibility cases are welcome. Never attach patient-identifying images or medical records to the form.

Contact the product team

For faster troubleshooting, include your iOS version, MedScan version and the exact error text. You can also message @dsm5e on Telegram.

How do I import a study?

Use the import action in MedScan and choose Files, AirDrop, a ZIP archive, DICOMDIR or a configured DICOMweb source.

How do I restore a subscription?

Open MedScan settings and choose Restore Purchases while signed into the Apple Account used for the purchase.

Where are imported scans processed?

Rendering and analysis happen on the device. The product does not require a MedScan account or upload imported DICOM studies to a MedScan cloud.

Can MedScan be used for primary diagnosis?

No. MedScan is provided for reference use and is not intended for primary diagnostic decisions.